Thank you for shopping at Wisualarm. Please find our shipping and return guidelines below:

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Shipping & Delivery

• Free shipping for all orders.

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Dispatch & Transit Time

• Dispatch: 1–2 business days
• Carriers: Primarily Royal Mail

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Order Tracking

• Track Your Order:
  • Tracking details will be emailed once your order is dispatched.

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Frequently Asked Questions (FAQ)

• Address Changes:
  • Please ensure your shipping address is correct at checkout. Orders cannot be modified or redirected once processed. 
• Incorrect, Damaged, or Missing Items: 
  • If your order arrives damaged, incorrect, or with missing items, please email us immediately with the following information:
    • Order Number
    • Clear Photo of the shipping label
    • Clear Photo of the received item

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Returns & Exchanges

• Orders Not Yet Received (In Transit)
  • If you wish to cancel or return your order while it is still in transit, please refuse the package when it arrives.
  • If you are unable to refuse the delivery, please ensure the original packaging remains unopened and intact to be eligible for return and refund.
• Orders Already Received
  • Please ensure they are in their original condition and packaging and contact us for return label and return address.
  • For detailed Return and Refund Policy, please visit our Refund Policy page.

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Contact Us

• For any other questions, please email: partner@wisualarm.com

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Thank you for choosing Wisualarm. Your satisfaction is our priority. We are committed to delivering your order as quickly and safely as possible.